State Farm® Insurance Agent Michelle Twitchell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Zoya Shevchenko
August 4, 2026
5
out of
5
rating by Zoya Shevchenko
"Every agent I speak with is incredibly friendly and helpful!!!"
We responded:
"Zoya, thank you for taking the time to leave us a review! I'm happy to hear that our team has been friendly and helpful during your interactions. We strive to make every experience a positive one. Feel free to reach out if you need anything else!"
Sarah Lackley
July 31, 2026
5
out of
5
rating by Sarah Lackley
"I had an amazing experience working with Colin on finding the right insurance for my family. His customer service has been top tier! We recommend working with Colin!"
Charles Horton
July 31, 2026
5
out of
5
rating by Charles Horton
"I spoke with Colin about some insurance needs. He was very knowledgeable and informative, with great demeanor. Strongly considering switching over just based on this."
We responded:
"Charles, thank you for taking the time to leave us a review! I'm glad to hear that Colin was able to assist you with your insurance needs and provide helpful information. We appreciate your consideration and would be happy to welcome you to our office. Feel free to reach out if you need anything else!"
Kathy Smith
July 30, 2026
5
out of
5
rating by Kathy Smith
"Colin has always been great to work with! He is pleasant, welcoming, and very knowable. I had to call in to ask some questions about my policy and he answered all my questions without missing a beat!"
We responded:
"Thank you, Kathy! I'm happy to hear that Colin provided you with such a welcoming and knowledgeable experience. It's great to know he was able to answer all your questions so efficiently. We're always here to help if anything else comes up!"
Veronica
July 30, 2026
5
out of
5
rating by Veronica
"Colin was so helpful and was very cheerful! He answered all my questions without rushing me and I felt as if he actually cared about my questions! Great customer service!!"
We responded:
"Veronica, thank you for taking the time to leave us a review! I'm happy to hear that Colin provided you with such attentive and cheerful service. We always aim to make sure our customers feel valued and heard. We're always happy to help if anything comes up."
Paige Boyke
July 30, 2026
5
out of
5
rating by Paige Boyke
"Sherrill was awesome! I brought her my declarations page for my current insurance and in less than an hour she was able to get me entered in their system and I'm walking out with the same coverage at $120 cheaper per month! I can't believe she was able to save me so much money. I was even able to add a life insurance policy since I was saving so much. I really appreciate Sherrill saving me for my monthly bill and also helping me be prepared for the future. Sometimes it's hard to understand the insurance terminology but she really made it easy and stress free. I'd recommend working with her to anyone but especially anyone who is new to getting their life together and needing beginner help! Thank you Sherrill for your patience & most importantly your SAVINGS!"
We responded:
"Thank you, Paige, for sharing your experience! I'm so glad to hear that Sherrill was able to help you save money and make the process easy and stress-free. It's great that you could add a life insurance policy too. We appreciate your recommendation and are here if you need anything else. Thanks for choosing us!"
Diana D.H.
July 30, 2026
5
out of
5
rating by Diana D.H.
"I just want to take time to thank Colin for assisting me with my questions regarding life insurance. I want my grandbabies to be taken care of and Colin was more than helpful!"
We responded:
"Diana, thank you for taking the time to leave us a review! I'm really glad Colin was able to assist you with your life insurance questions and help ensure your grandbabies are taken care of. We're here to help with anything else you might need!"
Jahid Emon
July 24, 2026
5
out of
5
rating by Jahid Emon
"Maria was very patient and took the time to understand my needs. She listened carefully to my requirements and helped me find the most suitable package. I really appreciated her professionalism and excellent customer service."
We responded:
"Jahid, thank you for taking the time to leave us a review! I'm glad to hear that Maria was able to assist you with such care and professionalism. It's important to us that you find the right coverage for your needs. We're always here to help if anything comes up!"
S Pa
July 24, 2026
5
out of
5
rating by S Pa
"Thanks, Kat, for all your help/advice for my Auto Insurance and for the great customer service!!!"
We responded:
"Thank you, S Pa! I'm glad to hear that Kat provided you with helpful advice and great customer service for your auto insurance. We appreciate your feedback and are here if you need anything else!"
Ryan
July 23, 2026
5
out of
5
rating by Ryan
"Great experience and service. Definitely helped me move from a situation were I could save more and got more benefits from it."
We responded:
"Ryan, thank you for taking the time to leave us a review! I'm happy to hear that you had a great experience and found our service helpful. It's wonderful that we could assist you in finding more benefits and savings. We're always here if you need anything else!"
Claire Lomax
July 23, 2026
5
out of
5
rating by Claire Lomax
"Spoke to Blair to get all my insurance set and figured out. He was great to talk to, very friendly!"
We responded:
"Claire, thank you for taking the time to leave us a review! I'm glad to hear Blair was able to assist you with your insurance needs and that you found him friendly. We appreciate your feedback and support. Feel free to reach out if you need anything else!"
Solanke Olabosipo
July 20, 2026
5
out of
5
rating by Solanke Olabosipo
"Blair Addressed all our needs and concern, looked for all possible means to help us save it was a no brainer than to go with State Farm. Thanks to the team."
We responded:
"Solanke, thank you for taking the time to leave us a review! I'm happy to hear that Blair was able to address your needs and find ways to help you. We're grateful to have you with us. Let us know if we can help with anything else!"
Lucero Ferreyra
July 11, 2026
5
out of
5
rating by Lucero Ferreyra
"Un servicio excelente"
We responded:
"¡Gracias por tu reseña, Lucero! Me alegra saber que estás satisfecha con nuestro servicio. Estamos aquí para ayudarte con lo que necesites. ¡Gracias por elegirnos!"
Steve Gordon
July 10, 2026
5
out of
5
rating by Steve Gordon
"Very friendly and went over everything being a new customer thoroughly. Asked me if I ever need anything to reach out. Excellent customer service."
We responded:
"Thank you, Steve! I'm happy to hear that you felt welcomed and well-informed as a new customer. Providing excellent customer service is important to us, and we're glad you had a positive experience. Feel free to reach out if you need anything else!"
Lulu Lava
July 8, 2026
5
out of
5
rating by Lulu Lava
"Great customer service, very attentive and helpful with all my questions and concerns. Jackie Stiles was great!!"
Stephanie Zito
July 7, 2026
5
out of
5
rating by Stephanie Zito
"Dealing with this State Farm team-specifically Caesar and Kat Kovarik has made dealing with my insurance issues/questions a lot easier than past reps! I appreciate you team!"
Maris Pope
July 7, 2026
5
out of
5
rating by Maris Pope
"I’m so pleased with the help I received from Nicoli today. He took complete care of my concern. He really had my back. Thanks State Farm."
We responded:
"Maris, thank you for sharing your experience! I'm glad Blair could assist you in getting set up smoothly and efficiently. It's wonderful to know you feel positive about joining State Farm. If you have any questions or need further assistance, our office is here to help.
- Michelle Twitchell - State Farm Insurance Agent, Bartlett, IL"
Rosemarie Guerrero
July 7, 2026
5
out of
5
rating by Rosemarie Guerrero
"All the employees are great"
We responded:
"Thank you, Rosemarie, for your fantastic rating! I'm happy to know that you had a positive experience with our office. If you ever have any questions or need assistance, feel free to reach out. Thanks for choosing us!"
Marjorie Edwards
July 6, 2026
5
out of
5
rating by Marjorie Edwards
"Very helpful and friendly, great service."
We responded:
"Thank you for the five-star review, Marjorie! We appreciate you!"
Crissie J
July 3, 2026
5
out of
5
rating by Crissie J
"Sherrill was knowledgeable, professional, and wonderful to work with. What I love most was that she wasn't pushy at all! She gave me options for an expiring life policy, sent the information, but didn't follow-up incessantly. I reached back out to her when I was ready, in a timely manner, and she quickly got it all put together for me to finalize and sign. What a refreshing experience!!"
We responded:
"Thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Alex Stone
July 2, 2026
5
out of
5
rating by Alex Stone
"Spoke with Kat today she was very helpful and efficient with setting up my policy I had a great experience"
We responded:
"Thank you, Alex! I'm glad to hear that Kat was able to assist you efficiently and make setting up your policy a great experience. We appreciate your feedback and are here if you need anything else!"
Nina Crespo
July 1, 2026
5
out of
5
rating by Nina Crespo
"Sherrill, you have gone over and beyond. Your expertise is amazing. Thank you for making us feel at home with all of our concerns! You ROCK!"
margarita Patmore
June 29, 2026
5
out of
5
rating by margarita Patmore
"Ashley was absolutely wonderful! Very knowledgeable, patient and helpful! Thank you, Ashley for helping me figure out what my home insurance covers!"
Brian Mattura
June 29, 2026
5
out of
5
rating by Brian Mattura
"Sherrill was so helpful and knowledgeable about State Farm’s processes , I recommend her to anyone looking to use State Farm’s investment services."
We responded:
"Thank you, Brian! I'm glad to hear that Sherrill was able to assist you with her expertise. We appreciate your recommendation and are here to help with any of your insurance needs. Feel free to reach out if you need anything else!"
Mike O'Brien
June 29, 2026
5
out of
5
rating by Mike O'Brien
"Have been with Michelle Twitchell's office for nearly a decade and have had nothing both positive experiences. Most recently I called their office and spoke with Sherrill who was able to add insurance for a new automobile to our policy within just a few minutes. She was pleasant and articulate and I couldn't have asked for a better experience!"